Independent Consulting for Enterprise
Transformation
Independent Consulting for Enterprise Transformation
Real-world expertise to help leaders navigate complexity, accelerate growth, and deliver measurable outcomes.
Why Blackbook Circle for Vendors
Our consulting is led by former C-suite practitioners who have implemented, scaled, and delivered transformation at some of APAC’s most recognised brands.
You don’t need a big-name firm or a massive budget, what you get is no fluff, just practical strategies that create measurable outcomes, delivered one step at a time.
Our approach is phased, intentional, and built for sustainable growth, so you can move fast without losing focus.
Our Principles
We focus on the areas that matter most to enterprise and government leaders navigating transformation.
Customer Experience Transformation
Redesign customer journeys, uncover friction points, and implement strategies that boost satisfaction, loyalty, and business outcomes.
Employee Experience & Engagement
Build cultures that thrive through listening posts, feedback loops, and engagement programs that align teams and drive productivity.
Digital & Technology Transformation
Align technology, AI, and digital initiatives closely and effectively with strategies to deliver measurable business impact.
AI & Intelligent Automation
Use AI and automation to optimise service delivery, improve customer experiences, and increase operational efficiency.
Program & Change Management
Lead complex initiatives from start to finish, ensuring change is adopted and delivers maximum value.
Business Operations & Strategic Optimisation
Streamline processes, modernize systems, and boost performance during growth or transition.
Our Approach
We take a phased and intentional approach, focused on delivering outcomes that last:
Understand & Align
success.
Design & Build
Develop tailored strategies and solutions backed by real-world expertise.
Execute & Measure
Partner with you to implement, track progress, and deliver measurable impact.
Our Team
Jason Smith
Former Director of Customer Experience(Streaming), Foxtel Group
Deborah Heaphy
Former GM Customer Advocacy & Research, Carsales
Russell Murphy
Former Director of Customer Engagement Platforms, Digital NSW
Want to see if our approach is right for you?
Let's start with a relaxed, no-obligation conversation about your challenges and goals.